Designing fairer services and more inclusive experiences for the financial sector
We have worked with some of Australia’s leading financial institutions, startups and government bodies to unearth and design unique human-centred services and experiences.
The financial sector plays a pivotal role in the lives of all Australians, influencing all aspects of life. It has an ever-increasing responsibility to help communities and individuals be well-informed and educated in the face of ongoing financial uncertainty.
Strategic design can help define and shape emerging opportunities. As an integrated design approach centred around humans, purpose and equity, it can reframe current problem spaces and help propose holistic outcomes.
Supporting the Financial sector
Designing modern and scalable products
We place a firm emphasis on creating modern and versatile products that deliver valuable and engaging experiences developed atop scalable and best-of-breed technology.
Our product design approach blends design sprint, design systems, lean UX, and User-centered design methodologies to empower teams to iterate efficiently and optimise design and technology choices.
Product design
Design innovation to envision new horizons and perspectives
Utilising co-design, rapid prototyping, and open innovation methodologies, we have empowered teams to embrace creativity and fuel innovation.
Our innovation methods engage stakeholders and end-users in the design process, fostering diverse perspectives and ownership. We aim to construct and validate rapidly, gathering early feedback and ensuring user-centric solutions.
Design innovation
Service design to understand users and develop seamless experiences
We assist in crafting exceptional and customer-centric service experiences that drive clarity and satisfaction.
By employing user journey mapping, service blueprinting, customer co-creation, and touchpoint analysis methodologies, we gain valuable insights into customer interactions and expectations throughout their service journey.
Service design
Developing exciting experiences for sustained engagement
For over a decade, we have been crafting captivating experiences that resonate with users. Our team specialises in solutions that are both engaging and meaningful, drawing in audiences and forging enduring connections.
Through journey mapping, usability testing, interactive prototyping, and emotional design methodologies, we create experiences that surpass user expectations, foster loyalty, and drive engagement.
Experience design
Case Study / Insurance Australia Group (IAG)
Designing a service focused on choice and transparency
Insurance Australia Group (IAG) is Australia and New Zealand’s largest general insurer. Through its many brands, it underwrites almost $12 billion of premium per annum. Our team immersed the IAG product team in discovery, design research and innovation sprints and armed them with the vision, insights, tools and confidence to create a direct-to-consumer travel insurance experience that would delight service users and eclipse competitor offerings.
View case study
How we collaborate with the financial sector
Our delivery processes are build upon the principles of transparency, best practice expertise, focus time and the reduction of unnecessary management structures. These are the key tenets of all projects:
Practitioner-led engagements. Central to how we work, our practitioner-led engagements guarantee specialised practice knowledge is at the centre of every project decision. It ensures a user-centric approach, seamless integration of vision and practicality, clear communication and, above all, a genuine pursuit of outcome excellence.
One project at a time. We operate with teams exclusively committed to a single project without dividing their time across multiple projects. This guarantees seamless collaboration and accountability and higher quality outcomes.
Senior Teams. We believe that exceptional outcomes are born from small, senior teams comprising hands-on, multidisciplinary experts. These professionals possess extensive experience in crafting products and deploying them at scale.
Our Approach
Insights and past work
ShareCover
Product and experience design to improve insurance for the gig economy
Macquarie Bank
Product design strategy for an AI-powered ethical finance venture
CGU Insurance
Service design to create competitive advantage through an educational product
Let's talk about how our team can help you.
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